In the last post we looked at how great leadership begins with connecting with self first. Interestingly, this same strategy is a highly successful first step in managing and resolving conflict in your life.

Here are some questions to help you get your thinking started:

  • What are your triggers? Can you identify the words, tone, behaviour, gestures that trigger a negative reaction in you? Knowing what these are allows you to make a conscious decision about the way you react or respond.
  • What do you need to do to respond more effectively? Is the way you are currently responding triggering negative reactions in others? How can you change this? Remember, it may not be your intention to trigger others – but if they respond negatively that’s a really good sign that what you are doing is not what you intended!

Remember, the meaning of all communication is in the response that it gets and not the intention of the speaker!